Create Cancellation Types

Cancellation types provide standardized reasons for cancelled bookings, enabling better operational analysis and pattern recognition. This guide shows how to create custom cancellation types for your organization.

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Creating a New Cancellation Type

Follow these steps to create a cancellation type:

1. Navigate to Cancellation Types
   • Open the sidebar menu
   • Click on “Bookings”
   • Select “Cancellation Types” from the submenu
   • The cancellation types management page will open
2. Start Creation Process
   • Click “Add Cancellation Type” button in the top right corner
   • The cancellation type form will appear

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Configuration Options

3. Enter Cancellation Details Name: Descriptive reason for cancellation
   • Be specific for better tracking
   • Examples:
     • “Weather - Low Clouds”
     • “Weather - High Winds”
     • “Aircraft - Maintenance Issue”
     • “Student - No Show”
     • “Instructor - Sick”
     • “Operations - Runway Closed”
   Resource Type: What bookings can use this cancellation
   • All: Available for any booking type
   • Aircraft: Only for aircraft bookings
   • Simulator: Only for simulator bookings
   • Classroom: Only for classroom bookings
4. Save the Cancellation Type
   • Click “Save” to create the type
   • The type is immediately available for use

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Using Cancellation Types

When cancelling a booking:

1. Open the booking details
2. Click “Cancel Booking”
3. Select the appropriate cancellation type from the dropdown
4. The standardized reason is recorded for reporting

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Common Cancellation Type Examples

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Weather-Related

Name: Weather - Low Clouds Resource: Aircraft Name: Weather - Visibility Below MinimumsResource: Aircraft Name: Weather - Thunderstorms Resource: All

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Aircraft Issues

Name: Aircraft - Maintenance Issue Resource: Aircraft Name: Aircraft - Previous Damage Resource: Aircraft Name: Aircraft - Fuel Unavailable Resource: Aircraft

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Personnel Issues

Name: Student - No Show Resource: All Name: Student - Unprepared Resource: All Name: Instructor - Sick Resource: All Name: Instructor - Unavailable Resource: All

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Operational Issues

Name: Operations - Airport Closed Resource: Aircraft Name: Operations - Airspace Restriction Resource: Aircraft Name: Simulator - Technical Fault Resource: Simulator Name: Classroom - Double Booked Resource: Classroom

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Best Practices

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Naming Conventions

• Use Categories: Start with category (Weather, Aircraft, Student)
• Be Specific: “Weather - Low Clouds” not just “Weather”
• Consistent Format: Maintain same structure across all types
• Clear Language: Avoid abbreviations or jargon

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Resource Assignment

• Use “All” for reasons that could affect any booking
• Restrict to specific resources when reason only applies to one type
• Consider creating duplicate reasons for different resources if needed

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Organizational Benefits

• Pattern Recognition: Identify common cancellation causes
• Operational Improvement: Address frequent issues
• Weather Tracking: Monitor weather impact on operations
• Resource Planning: Understand maintenance patterns
• Student Management: Track attendance issues

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Reporting & Analysis

Standardized cancellation types enable:

• Cancellation rate analysis by reason
• Seasonal pattern identification
• Resource utilization impacts
• Revenue loss categorization
• Operational improvement targeting

The cancellation type system transforms ad-hoc cancellation notes into structured data that drives operational insights and improvements.